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Delivery Costs

Furniture Therapy home deliveries are free for orders over £250 to Mainland UK (see below for more details). If your order is below £250 there is a small surcharge of £20.

 
 

Free Home Delivery Service

Furniture Therapy home deliveries over £250 are free. If your order is below £250 there is a small surcharge of £20. Free delivery of your new oak furniture will be within 7-10 working days (subject to availability and delivery destination) and we will always do our up-most to deliver at your most convenient time. Our delivery drivers ensure all the pieces of furniture are delivered with care to your front door.

Most furniture orders are delivered by van with a single driver with Silversprint Ltd. Silversprint, like Furniture Therapy, are a small independent company that specialise in delivering furniture. They hold the same customer service values as us. With many, many years’ experience in the business they are the best people for the job. Making sure your new oak furniture arrives at your home in the same condition it left our barn – perfect!

Many retailers use large multinational companies to deliver their furniture – the bottom line is that they just do not care! The furniture gets stacked and bundled on to over-sized lorries and dropped kicked around different depots before arriving at your home in tatters.

Once your order is placed we contact Silversprint to schedule a collection from our barn in Surrey. Once your new Oak furniture is collected they will then contact you directly to organise a convenient day and allocate a 2 hour delivery window.

Free delivery includes delivery to inside the entrance of your home. If you require furniture to be delivered to flats above ground level then we may require assistance from the customer. For a two man delivery team, please contact us for a quote as there will be a small surcharge.

If you require shipping to any of the following postcodes, a small surcharge will probably apply…

AB, IV, PH, KW, PA, BT, IM, HS, TR, SA, LD and all Scottish Islands, Northern Ireland and Republic of Ireland.

Please contact us for a quote on 01483 808252 or email info@furnituretherapy.co.uk before purchasing.

With none stock items bought from Furniture Therapy, these will be delivered by the companies own in house professional delivery team. Once the order is placed, they will be in contact 2-4 days after to confirm a delivery booking and once again a before the actual delivery date to confirm a time slot.

 

 

Important Information

  • Please note that our insurance policy only covers our delivery drivers to deliver to within the front door. The service does not extend to moving furniture upstairs or to the room of choice. Our friendly drivers will be of assistance wherever possible and will probably take the furniture to a downstairs room of choice – however Furniture Therapy Ltd cannot be held responsible for any damage caused within the property.
  • We use an independent, highly experienced local furniture delivery company.  All deliveries are one-man deliveries. The couriers we use are experienced furniture courier companies who are equipped to handle bulky items. However, please be aware that the driver may require assistance if access to your property is particularly difficult or is only accessible by stairs.Please note that it is your responsibility to ensure that items delivered by any of our couriers will fit through any access ways into or inside your property. Whilst we’ll do our best to help, neither Furniture Therapy Ltd or our courier can be held responsible for any access issues at your property. 
  • On very rare occasions, items may possibly be delivered on a pallet. Pallets are only delivered kerbside, so please make sure that you make prior arrangements to manoeuvre the furniture inside.  If this scenario does occur you will be given plenty of notice
  • Furniture Therapy may use other couriers to deliver smaller items or very large orders via pallet companies.  This depends on the destination and size of the order.
  • The standard Furniture Therapy free two week delivery service does not include unpacking or assembly (partial assembly applies to some larger items i.e bed frames, dining tables and wardrobes, for transport and access reasons). If you require these additional services, please contact us for a quote. info@furnituretherapy.co.uk or call 01483 808252.
  • In the unlikely event that you need to return an item of furniture to us, please note that all pieces need to be re-packed in the same condition as they where delivered.  The furniture needs to be returned to Furniture Therapy or the place of origin in saleable condition and within the original packaging.  When you are unpacking the furniture please do this carefully so the packaging can be re-used.
  • Furniture Therapy endeavour to get all furniture delivered as soon as possible.  With regards to large multi-item orders, if one particular item is out of stock or is marked with a longer delivery time.  The complete order delivery time will apply to the item(s) longest delivery time.  For more information please don’t hesitate to contact us.
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