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Customer Service

  • Shipping & Delivery

    Furniture Therapy home deliveries are free for orders over £250 to Mainland UK (see below for more details). If your order is below £250 there is a small surcharge of £20.

    Furniture Therapy home deliveries over £250 are free. If your order is below £250 there is a small surcharge of £20. Free delivery of your new oak furniture will be within 7-10 working days (subject to availability and delivery destination) and we will always do our up-most to deliver at your most convenient time. Our delivery drivers ensure all the pieces of furniture are delivered with care to your front door.

    Most furniture orders are delivered by van with a single driver with Silversprint Ltd. Silversprint, like Furniture Therapy, are a small independent company that specialise in delivering furniture. They hold the same customer service values as us. With many, many years’ experience in the business they are the best people for the job. Making sure your new oak furniture arrives at your home in the same condition it left our barn – perfect!

    Many retailers use large multinational companies to deliver their furniture – the bottom line is that they just do not care! The furniture gets stacked and bundled on to over-sized lorries and dropped kicked around different depots before arriving at your home in tatters.

    Once your order is placed we contact Silversprint to schedule a collection from our barn in Surrey. Once your new Oak furniture is collected they will then contact you directly to organise a convenient day and allocate a 2 hour delivery window.

    Free delivery includes delivery to inside the entrance of your home. If you require furniture to be delivered to flats above ground level then we may require assistance from the customer. For a two man delivery team, please contact us for a quote as there will be a small surcharge.

    If you require shipping to any of the following postcodes, a surcharge will apply…
    AB, IV, PH, KW, PA, BT, IM, HS, TR, SA, LD and all Scottish Islands, Northern Ireland and Republic of Ireland.
    You can contact us for a quote on 01483 808252 or email info@furnituretherapy.co.uk before purchasing.

    With non stock items bought from Furniture Therapy, these will be delivered by the companies own in house professional delivery team. Once the order is placed, they will be in contact 2-4 days after to confirm a delivery booking and once again a before the actual delivery date to confirm a time slot.

    For more delivery information, please click here.

  • Privacy & Security

    All orders placed on-line through our Furniture Therapy website are 100% secure and 100% safe. Our payments are processed through PayPal which is a highly secure payment gateway as they use the industry’s most secure data protection encryption technologies and secure servers. There is no need to have a PayPal account to use PayPal. We also run Alpha SSL which not only secures transactions but all communications through our website. Alpha (SSL) certificate authorities is one of the leading secure sockets layer enabling secure e-commerce and communications for websites, intranets and extranets. All customers’ credit cards, passwords and sensitive data are protected.

    Furniture Therapy takes information about you in order to respond to your queries and tailor our support to suit your needs. We do not provide this information to any third party companies or share it with affiliates.

  • Returns & Replacements

    In the unlikely event that you need to return an item of furniture to us, please note that all pieces need to be re-packed in the same condition as they where delivered. The furniture needs to be returned to Furniture Therapy or the place of origin in saleable condition and within the original packaging. When you are unpacking the furniture please do this carefully so the packaging can be re-used.

    For more returns information, please click here.

  • Shop with Confidence

    Here at Furniture Therapy we do things a little different to many other furniture retailers, online or not. All our lovely pieces of Oak furniture that are despatched from our barn are fully unpacked – checked off as perfect – then repacked with extra care and attention before leaving our barn. We want your furniture to be perfect when it arrives at your home. Many other large furniture retailers don’t bother to do this and the result is many unhappy customers having to go through the painful process of getting replacement furniture organised.

  • Sales Information

    All of the furniture on the Furniture Therapy website is heavily discounted and we are confident you will not find an equal quality of furniture for a better price. As an extra incentive, Furniture Therapy is currently offering a further 10% off orders over £1000 in our Mobel Oak, Mayan Walnut and Urban Industrial Chic ranges. Any advertised ‘sale’ savings will therefore be the saving between the established ‘was’ price and the temporary promotional price or RRP elsewhere. At Furniture Therapy we are committed to offering you the best possible furniture at the best possible price. We are a new company and are sourcing new suppliers and working closely with them to offer the best possible price. For any more information or clarification please contact us. * The 10% off orders over £1000 offer does not apply to our Modern Oak and Rustic Oak range. * ‘Sale’ prices are set from original selling price from 01/07/2012 to 06/08/2012.

  • Secure Payments

    All payments taken through our Furniture Therapy website or by phone are carried out using PayPal. We use PayPal as a secure payment gateway as they use the industries most secure data encryption technologies and physically secure servers that aren't connected directly to the internet. There is no need to have a PayPal account to use PayPal. Think of PayPal as a digital wallet, one convenient, secure spot to keep all your ways to pay. However, you don't need a balance in your account to shop. ALSO, with PayPal, you have the freedom and flexibility to pay the way you want, all while keeping your financial information secure.

  • Need More Information?

    If you have any questions of require any additional information, please feel free to contact Furniture Therapy on 01483 808252. Or if you prefer, please email info@furnituretherapy.co.uk.
    Please note that we are a registered LTD company: Furniture Therapy Limited
    Company Registration Number: 7804750
    HMRC registered VAT Number: 130 4205 72

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